Is your iPhone 12 back camera not working? Our comprehensive guide explains the common causes and provides easy-to-follow troubleshooting steps to get your camera up and running again.

Have you ever been in a situation where you go outdoors and want to capture the natural beauty on your iPhone 12 but suddenly realize that your back camera isn’t working? It can be frustrating, but it’s a common problem that many iPhone users face.

In this article, we’re going to explore some of the possible reasons why your iPhone 12’s back camera might not be working. We’ll also share some troubleshooting strategies that you can try to get your camera up and running again.

I’ve been writing about technology for over five years, and I’ve seen firsthand how frustrating it can be when a device’s camera isn’t working properly. I’m hopeful that the information in this article will help you resolve the issue and get back to taking beautiful photos with your iPhone 12.

Why is my Back Camera Not Working on iPhone 12?

The iPhone 12 boasts one of the most advanced camera systems on the market. However, like any electronic device, it can occasionally experience issues. If you find that your iPhone 12’s back camera isn’t working correctly, don’t panic. This comprehensive troubleshooting guide will help you identify the root cause and provide effective solutions.

Common Causes and Solutions

Software Glitches:

  • Restart your iPhone: This simple step can often resolve minor software glitches that may be affecting the camera.
  • Update to the latest iOS version: Software updates often include fixes for camera-related issues. Check for and install any available updates.
  • Reset all settings: While this option will not erase any data, it will revert all your iPhone’s settings to their default values, potentially resolving any conflicting configurations.

Camera Obstructions:

  • Check for dirt, dust, or debris: Even a small amount of debris can block the camera lens, preventing it from capturing clear images. Clean the lens gently with a soft cloth.
  • Ensure the camera cover is not stuck closed: Verify that the camera cover is not stuck in the closed position, preventing the lens from opening.

Physical Damage:

  • Inspect the camera lens: Examine the lens for any cracks, scratches, or other physical damage that could be obstructing its operation.
  • Check if the camera module is loose or rattling: If the camera module feels loose or makes a rattling sound, it may have sustained physical damage and require professional repair.

Advanced Troubleshooting

Enable Camera Access:

  • Go to Settings > Privacy > Camera: Ensure that the switch for your camera app is turned on, allowing it to access your iPhone’s camera.

Reset Camera Settings:

  • Go to Settings > Camera: Scroll down to the bottom of the menu and tap on “Reset.” Confirm your choice to reset all camera settings to their default values.

Check Third-Party Apps:

  • If the camera only malfunctions in specific third-party apps, consider updating or reinstalling those apps. The issue may lie with the app itself and not the iPhone’s camera.

Use a Different Camera App:

  • Try using the built-in Camera app: If you find that the issue persists in third-party apps, try using the built-in Camera app. This can help determine whether the problem is with the native camera app or the iPhone’s camera system.

Force Close Camera App:

  • Swipe up from the bottom of the screen: Open the App Switcher.
  • Find the Camera app: Swipe it up to force it to close and relaunch it. This may resolve temporary glitches with the app.

Hardware Issues

If the above troubleshooting steps do not resolve the issue, it is likely that your iPhone’s back camera has encountered a hardware problem.

Contact Apple Support:

  • Reach out to Apple Support: The Apple Support team can diagnose the issue and provide repair options or guidance on how to proceed.
  • Visit an authorized Apple service provider: If you prefer in-person assistance, make an appointment with an authorized Apple service provider for a professional diagnosis and repair.

Additional Tips

  • Keep your iPhone software up to date: Install software updates regularly to ensure optimum performance and address any potential camera-related bugs.
  • Avoid dropping or exposing your iPhone to excessive force: Physical damage can lead to camera malfunctions. Handle your iPhone with care and protect it from accidental drops or impacts.
  • Protect your camera lens: Use a case or lens protector to shield your camera lens from scratches and other damage.
  • Clean your camera lens regularly: Use a soft, clean cloth to gently wipe away any dirt or debris that may accumulate on the lens.

Remember, prompt troubleshooting and appropriate action can help restore your iPhone 12’s back camera to full functionality. Whether it’s a simple software glitch or a more complex hardware issue, this comprehensive guide provides the necessary steps to get your device’s camera up and running again.


If none of the troubleshooting steps resolve the issue, it’s likely a hardware problem. Contact Apple Support or an authorized service provider to diagnose and repair the “why is my back camera not working iphone 12” malfunction. Taking proactive measures to avoid physical damage and keep your iPhone software updated will help prevent future camera issues. Regular cleaning and protection are crucial for a fully functional camera.

FAQs about why is my back camera not working iphone 12

Is the camera lens damaged?

If the camera lens is cracked or scratched, it can block light from entering the camera and cause blurry or distorted photos. To check for damage, hold the phone up to a light and look for any visible cracks or scratches on the lens.

Is the camera app up to date?

Outdated camera apps can sometimes cause problems with the camera. To check for updates, open the App Store and tap on the Updates tab. If there is an update available for the camera app, tap on the Update button.

Is there a problem with the camera hardware?

If the camera lens and camera app are both working properly, the problem may be with the camera hardware. This could be due to a loose connection, a faulty sensor, or a damaged circuit board. To fix this, you may need to take your phone to a qualified repair technician.

Is the phone overheating?

When the phone overheats, the camera may automatically turn off to protect the internal components. If your phone is overheating, try turning it off and letting it cool down before using the camera again.

Is there a software glitch?

Sometimes, a software glitch can cause the camera to stop working. To fix this, try restarting your phone. If that doesn’t work, you may need to restore your phone to factory settings.

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