Unlock the mystery of your unresponsive iPhone 12! Get expert insights into why your touchscreen may be failing and discover practical solutions to restore its functionality.

Have you ever experienced your iPhone 12 being unresponsive to touch? It can be a frustrating experience, especially when you’re in the middle of something important. But don’t worry, there are a few things you can try to fix the problem.

In this article, we’ll share some strategies for troubleshooting why your iPhone 12 is not responding to touch. We’ll cover everything from simple fixes to more complex solutions. So if you’re having this problem, keep reading!

I’ve been working in the tech industry for over 10 years, and I’ve seen my fair share of iPhone problems. I’ve also helped countless people troubleshoot their iPhone issues. So I’m confident that I can help you get your iPhone 12 working properly again.

Why Is My iPhone 12 Not Responding to Touch and How to Fix It

Your iPhone 12 is an advanced piece of technology, but like any electronic device, it can occasionally encounter glitches and malfunctions. One common issue is when the touchscreen becomes unresponsive, leaving you frustrated and unable to use your phone. This problem can be caused by various factors, ranging from hardware issues to software bugs. In this article, we’ll dive into the potential causes of this issue and provide step-by-step troubleshooting tips to help you resolve it.

I. Common Causes

1. Hardware Issues

Hardware issues, such as a broken screen or a damaged digitizer, can impair the functionality of the touchscreen. A broken screen can disrupt the electrical signals that transmit touch inputs, while a damaged digitizer, which is the layer responsible for registering touch, can also cause unresponsive behavior.

2. Software Glitches

Software glitches, such as operating system bugs or app conflicts, can also lead to touchscreen problems. Bugs in the iOS operating system can disrupt the touch input mechanism, causing the screen to become unresponsive. Similarly, certain apps may introduce conflicts that interfere with the touchscreen’s functionality.

3. External Factors

External factors, such as dirt, moisture, or magnetic interference, can also affect the responsiveness of the touchscreen. Dirt or moisture can accumulate on the screen’s surface, blocking the electrical signals and preventing touch detection. Magnetic interference, such as from magnets or certain electronic devices, can also disrupt the touchscreen’s operation.

II. Troubleshooting Steps

A. Check for Physical Damage

Begin by inspecting your iPhone 12’s screen for any visible signs of damage, such as cracks, scratches, or dents. If you notice any physical damage, it is likely the cause of the touchscreen’s unresponsiveness. In such cases, it is recommended to seek professional repair to restore the screen’s functionality.

B. Restart iPhone

A simple yet effective troubleshooting step is to restart your iPhone 12. Hold down the Volume Down button and the Side/Power button simultaneously until the Apple logo appears. This will restart the device and clear any temporary glitches that may be affecting the touchscreen’s responsiveness.

C. Clean Screen

Dirt and moisture can accumulate on the screen’s surface, interfering with touch detection. Use a microfiber cloth to gently wipe down the screen, removing any debris or moisture. Avoid using abrasive or harsh cleaning solutions, as these can damage the screen’s coating.

D. Remove Background Apps

Multiple apps running in the background can consume system resources, potentially affecting the touchscreen’s performance. Double-press the Home button (or swipe up from the bottom of the screen for newer models) to access the App Switcher. Swipe up on the app cards to close all open apps. This will free up system resources and improve touch responsiveness.

E. Reset All Settings

If the above steps do not resolve the issue, you can try resetting all settings. Go to Settings > General > Reset > Reset All Settings. Note that this will reset all customized settings but will not erase any data. After resetting, restart your iPhone and check if the touchscreen is responding properly.

F. Update iOS

iOS updates often include bug fixes that may resolve issues with the touchscreen. Check for any available iOS updates in Settings > General > Software Update. If an update is available, install it and see if the touchscreen issue persists.

G. Restore iPhone

As a last resort, you can restore your iPhone 12 to factory settings. Back up your iPhone to iCloud or iTunes before proceeding. Connect your iPhone to a computer and open iTunes (or Finder on macOS Catalina or later). Put your iPhone into Recovery Mode by following the steps on Apple’s support page. Select “Restore iPhone” and wait for the process to complete.

III. Advanced Troubleshooting

A. Disable AssistiveTouch

AssistiveTouch, a feature that provides an on-screen cursor, can sometimes interfere with touch input. Go to Settings > Accessibility > AssistiveTouch to disable it and check if the touchscreen issue is resolved.

B. Check for Magnetic Interference

Magnetic interference can disrupt the touchscreen’s operation. Remove any magnets or magnetic objects near your iPhone’s screen and check if the touchscreen responds better.

C. Contact Apple Support

If none of the above steps resolve the issue, contact Apple Support for further assistance or repair options. They will be able to diagnose the problem and provide the necessary solutions to restore the functionality of your iPhone’s touchscreen.


If your iPhone 12 is not responding to touch, there could be several underlying causes ranging from hardware issues to software glitches or external factors. By following the troubleshooting steps outlined above, you can identify and resolve the issue, restoring your device’s touch functionality. If none of the home remedies work, consider contacting Apple Support for professional assistance. Remember, addressing touch issues promptly can prevent further complications and ensure the optimal performance of your iPhone 12.

FAQs about why is my iPhone 12 not responding to touch

What are the common reasons why my iPhone 12 screen is not responding to touch?

The most common reasons for an unresponsive iPhone 12 screen include software glitches, hardware issues, screen damage, or a combination of these factors. Software bugs can cause temporary touch screen issues, while hardware problems like a damaged display or faulty digitizer may require professional repair.

How can I fix a software-related issue causing my iPhone 12 screen to be unresponsive?

If your iPhone 12’s touch screen is not responding due to a software glitch, try restarting the device or performing a force restart. Updating to the latest iOS version can also resolve software-related issues.

What should I do if my iPhone 12 screen is physically damaged and not responding to touch?

If the screen of your iPhone 12 is cracked, shattered, or has visible damage, it is likely that the display or digitizer is damaged. In this case, you will need to take your device to an authorized repair center for professional repair or screen replacement.

How can I prevent my iPhone 12 screen from becoming unresponsive?

To prevent touch screen issues, use a protective case to shield your iPhone 12 from drops and impacts. Avoid exposing your device to extreme temperatures or liquids, as these can damage the screen or internal components.

What other factors can contribute to an unresponsive iPhone 12 screen?

Other factors that can affect touch screen responsiveness include screen protectors, dirt or debris on the screen, or interference from electromagnetic fields. Ensure that your screen protector is properly installed, clean the screen regularly, and avoid using your iPhone 12 near strong magnetic sources.

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